Equal Access Anytime, Anywhere in Your Language!
McCormick Place S105 B-C
Speakers will be talking about the use of online live chat reference service to reach users of different backgrounds with different language needs, specifically in Chinese and Spanish. This program includes an overall picture on the current trends, staff training, user education, system/technical supports, marketing/promotion of such a service. It will be also addressing critical issues, such as, if the online live chat will be an universal collaboration despite the language differences.
- Susan McGlamery (OCLC)
24 Hour Reference Goes Global: A Cooperative Approach to providing a Multilingual Reference Service [MS PowerPoint]
- Dr. Hao-Ren Ke (Associate Dean, Chiao-Tung University Library in Taiwan)
Conducting Live Virtual Reference in Traditional Chinese [MS PowerPoint]
- Alma Ortega (University of San Diego)
Riding the Electronic Rooster [MS PowerPoint]
- Wilfred Fong (Associate Dean, Faculty of Business and Information Technology, University of Ontario Institute of Technology)
Multiculturalism in Library Education: Are we preparing tomorrow information professionals today? [MS PowerPoint]