(20181101) Director of Community Library Services

If you are ready to work in the World’s Borough, the Queens Library wants you!


Queens Library is a national and international leader in the delivery of public library service.  We transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Library welcomes innovators and leaders to contribute to a long history and dynamic future of offering pioneering programs and services to the most diverse county in the United States.  Queens Library is a private, non-profit corporation with 1,700 employees serving 65 locations.


Reporting to the Chief Librarian and Senior Vice President, the Director of Community Library Services develops and implements organizational library service goals to deliver quality public library services. 


Library Operations

  • Directly carries organizational program/service goals and initiatives for implementation to approximately 30 community libraries. 
  • Directly carries individual community library needs to appropriate Queens Library service departments.
  • Leads the team in the successful implementation of the Library’s strategic plan.
  • Sets specific, measurable, achievable, results-oriented, and time bound service and program goals unique to each individual library assigned, within a framework of organizational goals and objectives. 
  • Ensures community library managers meet agreed performance targets in all areas, including customer service quality, collection development, and overall operations. 
  • Plans, organizes, directs, evaluates, and continuously improves the individual effectiveness of services and programs for each of approximately 30 community libraries.
  • Oversees the use and allocation of staff, budget, and other resources.
  • Ensures effective communication and collaboration between community library staff and all other library departments, as well as with customers and community agencies and groups.  
  • Oversees the coordination of renovations, closings and emergency facilities’ needs.
  • Spends at least 50% of time in the field.
  • Performs other duties as assigned.


Customer Service and Communication

  • Interprets, communicates, and reinforces the vision of customer satisfaction and services for the public in alignment with the Library’s mission statement, values, and strategic directions. 
  • Motivates, coaches, and mentors staff for successful delivery of high quality customer experience. 


Staff Development

  • Leads, coaches, supervises, and manages the performance of the community library managers. 
  • Collaborates with the Human Resources Department to identify and recruit new talent to the organization.
  • Encourages the continuous professional development of staff and conducts regularly scheduled performance management plans (PMP’s). 


Key Competencies:

  • Leadership, initiative, flexibility, cooperative teamwork and modeling exemplary customer service





Minimum Qualifications and Experience:

  • An ALA accredited Master’s Degree and a New York State Public Librarian’s Certificate required. 
  • A minimum of five years of library management experience required.
  • At least two years of experience with responsibility for multiple public libraries highly preferred. Experience in a large library system, consortium or state library preferred.
  • Must be a strategic and innovative thinker with good judgement and ability to problem solve.
  • Demonstrated experience in collection development. 
  • Ability to communicate effectively, both written and orally, and exceptional interpersonal skills.
  • Strong organizational skills and ability to multi-task.
  • Must be a team player with a collaborative work approach and ability to build relationships both internally and externally required.
  • The ability to lead by example, inspire staff and promote enthusiastic teamwork.
  • Must have a valid driver’s license.


The schedule for this position includes evenings and Saturdays. 


Queens Library is the proud recipient of the following awards:


  • 2015 Winner ALA/Gale Cengage Learning & Reference Services Award
  • 2014 ALA/Information Today “Library of the Future” Award
  • 2013 Library of Congress Literacy Awards “Best Practice”
  • 2013 Urban Libraries Council “Top Innovator” Award
  • 2009 Library Journal “Library of the Year” Award


What we offer: Excellent salary and a comprehensive benefits package that includes generous vacation/sick pay, medical, dental, vision, life insurance, defined benefit pension, 403B, deferred compensation, and more. Relocation incentives available. Opportunities to further your education and professional credentials are plentiful.


To Apply:  Please email your resume and cover letter to QLcareers@queenslibrary.org and reference “Director of Community Library Services – EXTERNAL” in the subject line. Resumes will only be accepted by email. 



Queens Library is an equal opportunity employer.


Posted Date: 
11/01/2018 to 12/01/2018