(20180323) Director, Community Library Services

Director, Community Library Services

Queens Library, is offering an opportunity to work for one of the most dynamic and diverse urban libraries in the world. We are seeking a highly-engaged, creative, customer service driven Library professional who is eager to provide quality public library services. Queens Library is a renowned leader in providing innovative library and educational services, developing new technology applications and fostering community engagement.

As a member of the library services management team, the Director of Community Library Services develops and implements organizational library service goals to deliver quality public library services. 

  • Directly carries organizational program/service goals and initiatives for implementation to approximately 20 community libraries. 
  • Directly carries individual community library needs to support services departments. 
  • Sets specific, measurable, achievable, results-oriented, and time bound service and program goals unique to each individual library assigned, within a framework of organizational goals and objectives. 
  • Leads, coaches, supervises, and manages performance for approximately 20 community library managers. 
  • Ensures Community Library Managers meet agreed performance targets in all areas, including customer service quality, collection development, and overall operations. 
  • Plans, organizes, directs, evaluates, and continuously improves the individual effectiveness of services and programs for each of approximately 20 community libraries.
  • Oversees the use and allocation of personnel and other resources.
  • Directs the professional development, evaluation and use of staff and other resources to ensure that customers receive high-quality and responsive customer service.
  • Ensures effective communication and collaboration between community library staff and all other library departments, as well as with customers and community agencies and groups.  
  • At least 50% of time will be spent in the field.
  • Performs other duties as required.

The schedule for this position will include evenings and Saturdays.


  • Requires an ALA accredited Master’s degree and a New York State Public Librarian’s Certificate.
  • A minimum of five years of library management experience required.
  • At least two years of experience with responsibility for multiple public libraries highly preferred.
  • Experience in a large library system, consortium or state library preferred.
  • Demonstrated experience in collection development. 
  • Ability to communicate effectively, both written and orally, exceptional interpersonal skills and creative problem solving ability. 
  • Must have the ability to lead by example, inspire staff and promote enthusiastic teamwork.
  • Must possess a clean and valid driver’s license.


To Apply:  Please send your resume and cover letter to QLcareers@queenslibrary.org and reference “Director Community Library Services - EXTERNAL” in the subject line. Resumes will only be accepted by email. 


The Queens Library is an Equal Opportunity Employer.


Posted Date: 
03/23/2018 to 04/23/2018